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4 1997: 36. Estee Bedding Company applied lean ideas to its operations and decreased its labor cost as a percent of sales by one half; Ameripay, a payroll carrier firm, saw sales increase from $1. 8 million to $6 million in three years. John T. Slania, Lean Firms Look to Ride Recovery, Crains Chicago Business 27, no. 2 2004: SB6. p. 4Lesley, T. , Hansen, C. and Zukowski Faust, J. 2003, New Interchange and Passages Placement and Evaluation Package. Cambridge: Cambridge University Press. John Wright is a New Zealander in his late fifties. Hes a tower crane of a man, six feet four inches tall, and so bald he barely seems to have eyebrows. Hes informal in attireI dont think Ive ever seen him in a tie, and he is as apt to do rounds in his zip up anorak as in his white coatbut he exudes competence. Customization could be five per cent, not ninety five per cent, of what we do, he told me. A few years ago, he amassed a collection of people from every forte involvedsurgery, anesthesia, nursing, actual therapyto formulate a single default way of doing knee replacements. They examined every detail, arguing their way through their past reports and anything evidence they could find.